Course Outline/Overview
In our Level 5 Operations or Departmental Manager course, learners will delve into the intricacies of organisational performance, mastering the art of delivering results through an understanding of operational management, project management, and finance.
They will learn to create strategic plans aligned with organisational objectives, develop operational plans, set KPIs, and effectively monitor performance against targets. Furthermore, participants will gain insights into managing change, fostering commercial awareness, identifying opportunities, and leveraging
data analysis to inform decision-making, all crucial skills in driving organisational success.
Moreover, this course focuses on interpersonal excellence, equipping participants with the tools to effectively manage people and develop relationships within the workplace. Learners will explore various leadership styles, communication techniques, and strategies for motivating teams and managing talent. They will hone their abilities in conflict resolution, negotiation, and stakeholder management, fostering collaborative working relationships and facilitating the sharing of best practices.
Additionally, participants will cultivate personal effectiveness, enhancing self-awareness, time management, and decision-making skills to navigate complex challenges with confidence and professionalism. Through a blend of formal learning and continuous professional development, participants will emerge as dynamic leaders capable of driving organisational growth and fostering a culture of inclusivity, agility, and professionalism within their departments.
What you’ll learn about
Learners in the Level 5 Operations or Departmental Manager course will gain a comprehensive understanding of various key areas essential for effective management and leadership within an organisation.
Here’s a breakdown of what they will specifically learn about:
How will I be assessed?
Learners will be assessed using a range of assessment methods, some of these assessment methods include, but are not limited to: professional discussions; observations; knowledge workbooks; reflective accounts and witness testimonies. These assessment methods will work in combination with each other, to ensure that a sufficient portfolio of evidence will support the knowledge, skills and behaviours you have required.
At the end of your period of learning you will reach what is called Gateway, this is when the employer, you and the training provider agree that you have learnt the content of the Standard. You will then be put forward for EPA, which includes:
Assessment method 1: Professional discussion, underpinned by a portfolio of evidence
Assessment method 2: Project proposal, presentation and questioning
Progression
Learners will be assigned an assessor, where learners will receive regular information, advice and guidance, this incudes career and progression guidance.
For learners wanting to progress further after completing a Level 5 Operations/Departmental Manager Apprenticeship Standard we,
can support you with seeking alternative progression routes through other providers for further education, employers and job prospects.
Funding Options
Apprenticeships require a 5% contribution of the overall amount, this 5% will be invoiced prior to sign up of the apprenticeship. The 5% contribution for this apprenticeship standard is £350, with the full cost being £7,000.
Other funding options include exploring the option for transfer of levy funds, from levy paying providers.
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